參考

支付回應碼。 解讀每一個拒絕。

Visa、Mastercard 和發卡銀行使用的 ISO 8583 授權回應碼。按代碼、名稱或意思搜尋,以了解交易被批准、拒絕或轉介的原因。

顯示 30 個(共 30 個)代碼

批准

1 代碼
00

Approved

批准

Transaction authorised successfully and funds reserved.

推薦行動: Proceed with settlement and fulfilment.

軟拒絕

4 代碼
05

Do Not Honour

軟拒絕

Generic issuer decline, often triggered by risk rules.

推薦行動: Retry once through an alternative acquirer or after 3D Secure authentication.

51

Insufficient Funds

軟拒絕

The available balance or credit limit is too low.

推薦行動: Retry after a short delay or prompt the customer to use another card.

61

Exceeds Withdrawal Limit

軟拒絕

The transaction exceeds the cardholder's daily or per-transaction limit.

推薦行動: Retry with a lower amount or prompt the customer for a different card.

91

Issuer Unavailable

軟拒絕

The issuer or scheme switch could not be reached.

推薦行動: Retry through a backup acquirer or after a short delay.

硬拒絕

12 代碼
04

Pick-up Card

硬拒絕

Issuer suspects the card is lost, stolen or compromised.

推薦行動: Do not retry; void the order and ask for a different payment method.

14

Invalid Card Number

硬拒絕

The card number failed the Luhn check or does not exist.

推薦行動: Ask the customer to re-enter their card details; do not retry the same number.

41

Lost Card

硬拒絕

The cardholder has reported the card as lost.

推薦行動: Do not retry; void the order and request a new payment method.

43

Stolen Card

硬拒絕

The cardholder has reported the card as stolen.

推薦行動: Do not retry; flag the transaction and request a new payment method.

54

Expired Card

硬拒絕

The card has passed its expiry date.

推薦行動: Ask the customer to update their expiry date or use a different card.

57

Transaction Not Permitted to Cardholder

硬拒絕

The card product does not allow this transaction type.

推薦行動: Do not retry; ask for an alternative payment method.

59

Suspected Fraud

硬拒絕

The issuer's fraud system has flagged the transaction.

推薦行動: Do not retry; request an alternative payment method and review the order.

62

Restricted Card

硬拒絕

The card has restrictions that block the transaction.

推薦行動: Do not retry; ask the customer to use another card.

78

Non-activated Account

硬拒絕

The account has not been activated or is not yet usable.

推薦行動: Do not retry; ask the customer to activate their account or use another card.

N7

Incorrect CVV

硬拒絕

The card verification value does not match issuer records.

推薦行動: Ask the customer to re-enter the CVV; do not retry if repeated.

R0

Stop Payment Order

硬拒絕

The cardholder has requested that recurring payments be stopped.

推薦行動: Cancel the subscription or recurring agreement; do not retry.

T1

Invalid CVV

硬拒絕

The CVV is invalid or missing for a card-not-present transaction.

推薦行動: Ask the customer to provide the correct CVV and retry once.

pages.paymentResponseCodes.categories.sca

1 代碼
65

Strong Customer Authentication Required

pages.paymentResponseCodes.categories.sca

PSD2 requires the transaction to be authenticated.

推薦行動: Restart the flow with 3D Secure step-up authentication.

轉介

2 代碼
01

Refer to Card Issuer

轉介

Issuer wants additional verification before approving.

推薦行動: Ask the customer to contact their issuer, or retry with voice authorisation if available.

02

Refer to Card Issuer (Special Conditions)

轉介

Issuer requires special conditions to be met.

推薦行動: Contact the issuer for guidance before reattempting.

錯誤

10 代碼
03

Invalid Merchant or Service

錯誤

The merchant ID, terminal ID or service is not recognised.

推薦行動: Check acquiring configuration and retry; do not retry if the MID is suspended.

06

Error

錯誤

Technical error at the issuer or scheme level.

推薦行動: Retry after a short delay; escalate if the error persists.

12

Invalid Transaction

錯誤

The transaction type or data format is not valid.

推薦行動: Check request fields and retry with corrected data.

13

Invalid Amount

錯誤

The amount is malformed, zero, or outside allowed limits.

推薦行動: Verify the amount, currency and decimals, then retry.

19

Re-enter Transaction

錯誤

The issuer did not receive the transaction cleanly.

推薦行動: Retry the transaction without changing the data.

58

Transaction Not Permitted to Terminal

錯誤

The merchant terminal or MID is not configured for this transaction.

推薦行動: Check MID configuration and routing rules before retrying.

63

Security Violation

錯誤

A security check on the transaction data failed.

推薦行動: Review authentication data and retry with corrected security fields.

82

Timeout / Reversal Needed

錯誤

The issuer did not respond within the allowed time.

推薦行動: Perform a reversal check, then retry the transaction.

92

Routing Error

錯誤

The transaction could not be routed to the correct destination.

推薦行動: Check routing configuration and retry.

96

System Malfunction

錯誤

A system error occurred at the issuer, acquirer or scheme.

推薦行動: Retry after a short delay; contact support if the error persists.

Cardflo 如何處理回應碼

Cardflo's orchestration layer inspects the raw response code from every processor, applies scheme-specific mapping, and feeds the outcome into intelligent routing and retry logic. Soft declines are retried through alternative acquirers or after customer prompts, while hard declines are suppressed so merchants avoid excessive-authorisation fees and protect their MID standing.

常見問題

What is a payment response code?

A payment response code is a standardised value returned by the issuing bank after an authorisation attempt. It tells the merchant whether the transaction was approved, declined, or referred, and gives the reason for the outcome.

What should a merchant do when they receive response code 04, Pick-up Card?

Response code 04 means the issuer considers the card compromised, lost, or stolen. For in-person transactions, the merchant should retain the card if safe to do so. For online transactions, the order should be voided, the same card must not be retried, and the customer should be asked for a different payment method.

How does Cardflo use response codes in routing and retry logic?

Cardflo maps every issuer, acquirer and scheme response code into a canonical category. Soft declines are retried through an alternative acquirer route or after a short delay, while hard declines are suppressed to avoid excessive-authorisation fees. Code-aware orchestration typically recovers 5 to 15 per cent of otherwise-lost authorisations.

Which payment response codes are considered soft declines?

Soft declines include codes such as 05 (Do Not Honour) for transient risk rules, 51 (Insufficient Funds), 61 (Exceeds Withdrawal Limit), 91 (Issuer Unavailable), and PSD2 codes like 65 (SCA Required). These can generally be retried through a different acquirer, with 3D Secure, or after a short delay.

What is the difference between a hard decline and a soft decline?

A hard decline indicates a permanent reason the transaction cannot proceed, such as an invalid card number, lost or stolen card, or expired card. A soft decline indicates a temporary issue, such as insufficient funds or a timeout, where a retry may succeed under different conditions.
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