Disputes
Chargeback insurance / guarantee
Third-party product reimbursing merchants for approved orders that later chargeback as fraud, in exchange for a percentage of protected volume.
Related terms
Chargeback
A forced reversal of a card payment initiated by the cardholder's issuing bank.
Friendly fraud
A chargeback filed by a real cardholder for a transaction they actually made, often because they don't recognise the descriptor or want a refund without contacting the merchant.
Representment
The merchant's response to a chargeback, with evidence that the original transaction was valid.
Related guides.
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