Payments glossary

Definitions for the terms you'll hear when boarding a merchant account, routing payments, or fighting a chargeback. Written by the Cardflo team.

3

A

AAV / CAVV

Authentication

Cryptogram returned by 3DS authenticating the transaction to the issuer, evidencing liability shift when passed intact to authorisation.

Access Control Server

Authentication

Issuer-side component in a 3DS flow that decides frictionless vs challenge, issues cryptograms, and enforces SCA rules.

Account takeover

Risk

Fraud where an attacker gains control of a customer's merchant account (loyalty balance, saved cards) via credential stuffing or phishing.

Account updater

Cards

A scheme service that automatically updates stored card numbers and expiry dates when an issuer reissues a card.

ACH (Automated Clearing House)

Acquiring

US batch bank-transfer system for debits and credits, settling in one to three business days at very low per-transaction cost.

Acquirer

Acquiring

The licensed bank or financial institution that holds the merchant's MID and settles card transactions on the merchant's behalf.

Acquirer exemption (TRA)

Regulation

SCA exemption applied by the acquirer using its own fraud rates, letting eligible transactions bypass 3DS challenges under EUR 500.

Acquirer markup

Acquiring

The acquirer's own fee added on top of interchange and scheme fees, usually quoted in basis points plus a per-transaction cash amount.

Address Verification Service

Risk

An issuer service that compares the billing address submitted with a transaction against the cardholder's address on file.

Afterpay / Clearpay

Acquiring

BNPL provider (Clearpay in UK) offering interest-free Pay in 4 instalments; merchant fees typically 4-6% with instant settlement.

Alipay+

Acquiring

Ant Group's cross-border wallet aggregator giving merchants access to Alipay, Kakao Pay, GCash, Touch 'n Go, and other Asian wallets through one integration.

Alternative Payment Method

Acquiring

Any non-card payment method, wallets, bank transfers, BNPL, vouchers, accepted at checkout.

AMLD 4/5/6

Regulation

Successive EU Anti-Money Laundering Directives extending scope to crypto, tightening UBO thresholds, and adding criminal liability for compliance failures.

Anti-money laundering

Regulation

The regulatory regime that obligates payment institutions to detect and report suspicious activity.

Apple Pay

Cards

Apple's wallet using DPAN network tokens and device biometrics; qualifies as SCA in the EEA and carries scheme-defined liability shift equivalents.

Arbitration

Disputes

Final, binding dispute stage where Visa or Mastercard rule on liability; loser pays scheme filing fees of USD 500 or more plus the disputed amount.

Assessment fee

Acquiring

Small scheme fee (typically 12-14 bps) that Visa and Mastercard levy on every acquiring transaction to fund network operations.

Authorisation

Acquiring

Real-time issuer check confirming a card is valid and funds are available; results in an approval code, decline, or referral response.

Authorisation fee

Acquiring

Flat scheme fee (a few pence per attempt) charged for each authorisation message regardless of approval, driving up costs on retry-heavy portfolios.

Authorisation hold

Acquiring

The reservation of funds on a cardholder's account after a successful authorisation; expires after the scheme's decision-time window if not captured.

Authorisation rate

Acquiring

Ratio of approved authorisations to total attempts; the single most important lever on card revenue and the primary KPI of a good orchestration setup.

AVS mismatch

Risk

AVS response where street or postcode fails to match the issuer's file; a common decline reason and standard fraud-rule input.

B

C

Capture

Acquiring

The step where an authorised transaction is submitted for settlement, converting a hold into a cleared debit against the cardholder's account.

Card decline

Risk

An authorisation response refusing to fund a transaction, returned by the issuer with a reason code.

Card scheme

Cards

The network operating a card brand's rules, interchange, and settlement (Visa, Mastercard, American Express, Discover, JCB, UnionPay).

Card testing

Risk

Fraud pattern where bots probe stolen card numbers with small authorisations to identify live cards for resale or downstream fraud.

Card vault

Cards

A PCI DSS compliant store of tokenised card credentials that lets a merchant charge a card again without holding the PAN.

Card verification value

Risk

The 3- or 4-digit code printed on a card, used to prove the cardholder physically holds the card.

Cardholder Dispute Resolution Network

Disputes

Verifi network delivering pre-dispute notifications so merchants can refund before a Visa chargeback is filed, keeping the transaction off the dispute count.

Cardholder-initiated transaction

Subscriptions

A transaction initiated by the cardholder in real time, typically the first charge that establishes credential-on-file.

Cartes Bancaires

Cards

French domestic scheme co-badged with Visa or Mastercard on most French cards; French merchants must offer CB routing choice under EU rules.

Cascading

Routing

Retrying a declined transaction on a second acquirer or scheme to recover authorisation, subject to scheme rules on retry frequency and reason codes.

Challenge flow

Authentication

3DS2 outcome where the issuer prompts the cardholder for an additional factor (biometric, OTP, banking app) before approving the transaction.

Chargeback

Disputes

A forced reversal of a card payment initiated by the cardholder's issuing bank.

Chargeback insurance / guarantee

Disputes

Third-party product reimbursing merchants for approved orders that later chargeback as fraud, in exchange for a percentage of protected volume.

Chargeback-to-transaction ratio

Disputes

Monthly ratio of disputes to sales, calculated per MID; the primary metric governing entry to VAMP, ECP, and other monitoring programmes.

Checkout

Acquiring

The merchant-facing payment surface, the form, hosted page, or SDK where the customer enters payment details.

Clearing

Settlement

The scheme process reconciling captured transactions between acquirer and issuer, producing the net position that settles between banks.

Click to Pay

Cards

EMVCo-standard scheme wallet (Visa, Mastercard, Amex, Discover) letting shoppers check out with a stored profile across participating merchants.

Co-badged card

Cards

Card carrying two scheme brands (e.g. Cartes Bancaires + Visa) letting merchants or cardholders choose the routing network; mandated in France and Belgium.

Commercial card

Cards

Business-issued card (corporate, purchasing, small business) attracting higher interchange but eligible for Level 2/3 rate reductions on qualifying data.

Compelling Evidence 3.0

Disputes

Visa rule (in force since April 2023) letting merchants defeat 10.4 disputes by proving two prior undisputed transactions from the same cardholder across matching data points.

Contactless payment

Cards

NFC-based tap-to-pay flow with EMV cryptogram protection; scheme limits (GBP 100 in UK, EUR 50 in EEA) trigger periodic SCA under PSD2.

Corporate card

Cards

A commercial card issued to employees for expenses, typically carrying higher interchange and stricter authorisation rules than consumer cards.

Counter-Terrorist Financing

Regulation

Regulatory framework paired with AML, requiring monitoring and reporting of transactions suspected of funding terrorist activity.

Credit card

Cards

Card drawing on a revolving line of credit issued to the cardholder, generally attracting higher interchange than debit and carrying different dispute rights.

Cross-border transaction

Acquiring

A card transaction where the issuer country differs from the acquirer country, attracting higher interchange and scheme fees.

CVV mismatch

Risk

Failed card verification value check; strong fraud signal and, for card-not-present, a common trigger for issuer decline or soft-decline responses.

CVV2 / CVC2

Cards

The 3- or 4-digit code on the back of the card used to prove possession during card-not-present transactions; scheme rules forbid post-auth storage.

D

DBA (Doing Business As)

Acquiring

The trading name shown to cardholders on statements, typically limited to 25 characters and required to match the checkout brand to avoid disputes.

Debit card

Cards

Card drawing directly on a bank account; typically attracts lower interchange than credit and is often the largest volume category in EU markets.

Delayed capture

Acquiring

Authorising a card at order time and capturing funds later (up to seven days for Visa, 30 days for travel/rental), keeping the auth hold on the cardholder's line.

Delegated authentication

Authentication

EMVCo framework letting merchants or wallets perform SCA on the issuer's behalf using device biometrics, honoured under FIDO-based scheme programmes.

Device fingerprinting

Risk

Identifying a browser or app by 100+ passive signals (canvas, fonts, WebGL, TLS) to link sessions across cards and detect anomalies without cookies.

Directory Server

Authentication

Scheme-run server (Visa DS, Mastercard DS) routing 3DS authentication requests from MPI to the correct issuer ACS.

Dispute

Disputes

Any cardholder-initiated challenge to a transaction, covers retrieval requests, chargebacks, pre-arbitration, and arbitration.

Domestic scheme

Cards

National card network (CB, Dankort, Bancontact, Elo, mada) operating on locally issued cards, usually cheaper and higher-approval than international schemes.

Dunning

Subscriptions

The process of retrying failed subscription payments and notifying customers to update their card before churning them.

Dynamic Currency Conversion

Settlement

Offering foreign cardholders to pay in their home currency at the point of sale, with the merchant/acquirer earning an FX margin regulated by scheme rules.

E

F

Fallback processor

Routing

Secondary acquirer used when the primary declines or is unavailable, giving merchants processor redundancy and higher aggregate approval rates.

False decline

Acquiring

A legitimate transaction refused by issuer or merchant risk rules; industry estimates put global losses in the tens of billions annually.

Faster Payments

Settlement

UK real-time bank transfer scheme (24/7, up to GBP 1 million per payment) used for payouts, Open Banking payment initiation, and Pay by Bank flows.

FedNow

Settlement

US Federal Reserve real-time payments service launched 2023, competing with TCH RTP for instant credit push at up to USD 500,000.

Force post

Acquiring

Submitting a clearing message without a matching authorisation, typically used for voice-authorised transactions; carries elevated dispute risk.

Frictionless flow

Authentication

3DS2 outcome where the issuer authenticates the cardholder purely from device and transaction data, with no challenge shown to the customer.

Friendly fraud

Disputes

A chargeback filed by a real cardholder for a transaction they actually made, often because they don't recognise the descriptor or want a refund without contacting the merchant.

Funding cycle

Settlement

The schedule (daily, weekly, monthly) on which an acquirer pays a merchant, net of fees, reserves, and refunds, into their nominated bank account.

FX (foreign exchange)

Settlement

Currency conversion applied to a cross-currency transaction, by the merchant, acquirer, or cardholder's bank.

FX markup

Settlement

The spread an acquirer, gateway, or DCC provider adds to the interbank rate when converting a cross-currency transaction, typically 100-350 bps.

G

H

I

iDEAL

Acquiring

Dominant Dutch bank-redirect payment method (60%+ of NL e-commerce) settled via SEPA Instant, now migrating to the pan-European EPI Wero scheme.

Inter-regional interchange

Acquiring

Higher, unregulated interchange applied when card and merchant sit in different regions (e.g. US cardholder buying from UK merchant); often 1.15% to 1.65%.

Interchange

Acquiring

The fee paid by the acquirer to the issuer on every card transaction, set by the schemes.

Interchange optimisation

Routing

Techniques (Level 2/3 data, correct MCC, network token, right BIN routing) that qualify transactions for lower interchange categories.

Interchange-plus pricing

Acquiring

Transparent acquirer pricing model that passes interchange and scheme fees through at cost with a fixed processor markup on top.

Interchange++

Acquiring

Fully unbundled pricing exposing three components: interchange (paid to issuer), scheme fees (paid to Visa/Mastercard), and acquirer markup.

Involuntary churn

Subscriptions

Subscription cancellations caused by payment failures (expired cards, insufficient funds, soft declines) rather than deliberate customer decisions.

ISO (Independent Sales Organisation)

Acquiring

Third-party reseller of acquiring services, typically taking commission on portfolio volume; contractually distinct from a PayFac.

ISO 20022

Settlement

Modern XML-based financial-messaging standard used by SEPA, RTP, SWIFT gpi, and CBPR+; enables richer remittance and structured payment data.

ISO 8583

Cards

The message standard underlying scheme authorisation and clearing exchanges; defines transaction types, response codes, and data element positions.

Issuer

Cards

The bank that issues a payment card to a cardholder and authorises or declines transactions on it.

Issuer decline code

Acquiring

Two-digit ISO 8583 response (05 Do Not Honour, 51 Insufficient Funds, 54 Expired Card) explaining why an issuer refused an auth; drives retry logic.

Issuer exemption

Regulation

SCA exemption applied by the issuer's ACS based on its risk view of the transaction, often the origin of frictionless approvals on higher tickets.

Issuer Identification Number

Cards

The first six to eight digits of the PAN identifying the issuing bank and product; formerly called BIN and used for routing, fraud, and BIN-lookup logic.

K

L

M

mada

Cards

Saudi Arabian domestic debit scheme mandated for local card acceptance; typically co-badged with Visa or Mastercard on the same PAN.

Marketplace

Acquiring

Two-sided platform aggregating third-party sellers; scheme rules treat marketplaces as merchants of record with distinct dispute and settlement obligations.

Mastercard Excessive Chargeback Program

Disputes

Mastercard programme with two tiers (ECM at 100 disputes and 1.5% ratio, HECM at 300 disputes and 3.0% ratio) that fines merchants monthly until remediated.

MATCH list (Terminated Merchant File)

Risk

Mastercard-maintained database of merchants terminated by acquirers for fraud, laundering, excessive chargebacks, or bankruptcy; entries persist for five years.

Merchant Category Code

Acquiring

Four-digit ISO 18245 code used by card schemes to classify a merchant's business.

Merchant Discount Rate

Acquiring

The total blended percentage a merchant pays their acquirer per transaction, comprising interchange, scheme fees, and acquirer margin.

Merchant ID (MID)

Acquiring

A unique identifier issued by an acquirer that ties transactions to a specific merchant account.

Merchant Plug-In

Authentication

Client-side or server-side component orchestrating the 3DS message flow with the DS and ACS on behalf of a merchant or PSP.

Merchant reserve

Settlement

Funds held back by the acquirer (rolling, upfront, or capped) as security against chargeback and fraud risk.

Merchant vault vs network token

Cards

Two tokenisation models: PSP vaults store PAN cryptographically for one merchant; network tokens are scheme-issued, portable, and auto-updated by issuers.

Merchant-initiated transaction

Subscriptions

A charge initiated by the merchant against a previously stored credential, without the cardholder present.

MiCA (Markets in Crypto-Assets)

Regulation

EU regulation (in force 2024/2025) licensing crypto-asset service providers and stablecoin issuers, aligning them with payments AML and safeguarding rules.

mPOS

Acquiring

Mobile point-of-sale set-up combining a smartphone or tablet with a Bluetooth card reader for card-present acceptance on the move.

Multi-currency acquiring

Acquiring

Accepting and settling in multiple currencies via local acquiring or MCP, avoiding cross-border and FX fees on presented-currency transactions.

N

O

P

PAN truncation

Regulation

Masking all but the first six and last four digits of a PAN in receipts and logs, mandated by PCI DSS and most privacy regimes.

Partial refund

Acquiring

Refunding less than the original transaction amount; may be issued multiple times up to the original captured sum.

Payment aggregator

Acquiring

Provider (India-specific term, similar to PayFac) that aggregates small merchants under a single acquiring relationship, regulated by RBI in India.

Payment Facilitator

Acquiring

Master merchant onboarding sub-merchants under a single MID with sponsorship from a full acquirer; regulated boarding, transaction, and monitoring rules apply.

Payment gateway

Acquiring

A technical layer that encrypts card data, forwards authorisation requests to an acquirer, and returns the result to the merchant.

Payment Initiation Service

Regulation

PSD2-regulated service where a licensed provider initiates a bank transfer on the payer's behalf, used for Pay by Bank and Open Banking checkouts.

Payment orchestration

Routing

A platform layer that lets a merchant connect to multiple acquirers, APMs, and risk tools through one integration and route transactions intelligently.

Payment router

Routing

The orchestration layer deciding which acquirer or APM handles each transaction, using rules on cost, BIN, currency, geography, and historical approval.

Payment Service Provider

Acquiring

A vendor that provides payment-acceptance technology, gateway, vaulting, reporting, and sometimes acquiring, bundled as a single commercial relationship.

PayNow

Acquiring

Singapore instant bank-transfer scheme routing payments via mobile number, NRIC, or UEN, widely accepted at QR checkouts.

Payout

Settlement

The transfer of settled funds from acquirer to merchant bank account, cadence governed by the funding cycle and any reserve holdbacks.

PCI DSS

Regulation

The Payment Card Industry Data Security Standard, the scheme-mandated framework for handling cardholder data.

PCI Self-Assessment Questionnaire

Regulation

PCI DSS validation form (SAQ A through D) whose scope depends on how the merchant handles card data; A applies to fully outsourced iframe/hosted flows.

Pix

Acquiring

Brazilian instant-payment scheme operated by the central bank; free for consumers, low-cost for merchants, and dominant in Brazilian e-commerce since 2022.

Point-to-point encryption

Regulation

Hardware-based encryption of cardholder data at the terminal, decrypted only at a PCI-listed HSM, shrinking the merchant's PCI scope to SAQ P2PE.

Politically Exposed Person screening

Risk

Identifying customers holding prominent public functions, their families, and close associates, who require enhanced due diligence under AML rules.

Pre-arbitration

Disputes

Second dispute cycle where the issuer challenges the merchant's representment, giving the acquirer a final chance to accept liability or escalate to arbitration.

Prepaid card

Cards

Card funded in advance rather than drawing on credit or bank balance; treated as debit for interchange but often flagged higher-risk for fraud.

Primary Account Number

Cards

The 13-19 digit card number embossed on a card, tokenised in PCI-compliant flows to prevent storage of raw cardholder data.

Principal member

Cards

Scheme member licensed to issue or acquire directly, entitled to a BIN or ICA range, and responsible for compliance across its downstream programmes.

PSD2

Regulation

The EU's Payment Services Directive 2, which mandates SCA, opens banking APIs, and reshapes payment liability.

PSD2 SCA rules

Regulation

EU/UK PSD2 requirement that EEA-issued cards used at EEA merchants complete SCA unless an exemption applies; enforced by issuers via 3DS challenges.

PSD3 / PSR

Regulation

Successor to PSD2 (Payment Services Regulation and PSD3) tightening SCA, fraud liability, IBAN name-checking, and open finance access; in EU legislative process.

R

Reason code

Disputes

Scheme-defined code identifying the grounds for a chargeback (e.g. Visa 10.4 for cardholder-not-authorised, 13.1 for goods not received) that dictates the evidence required to defend it.

Reconciliation

Settlement

Matching gateway, acquirer, and bank records to isolate discrepancies (missing captures, unclear fees, timing gaps); a core finance workflow for scale merchants.

Recurring payment

Subscriptions

A merchant-initiated transaction charging a stored credential on a fixed or variable schedule, requiring initial CIT with SCA plus MIT flagging thereafter.

Refund

Acquiring

A post-settlement reversal returning funds to the cardholder; scheme rules require refunds to route to the original card where possible.

Regulated interchange

Acquiring

Capped rates set by the EU Interchange Fee Regulation (0.2% consumer debit, 0.3% consumer credit) and UK equivalents; commercial cards and inter-regional traffic are exempt.

Representment

Disputes

The merchant's response to a chargeback, with evidence that the original transaction was valid.

Retrieval request

Disputes

A pre-chargeback inquiry from the issuer asking the merchant for transaction details.

Retry logic

Routing

Rules that re-attempt a declined transaction across time windows, acquirers, or authentication levels to recover revenue.

Rolling reserve

Settlement

A percentage of each transaction held by the acquirer for a fixed period (e.g. 10% for 180 days) to cover chargeback risk.

RTP (The Clearing House)

Settlement

US real-time payment rail run by The Clearing House; instant, credit-push only, USD 1 million limit, with growing merchant use for payouts.

S

Safeguarding

Regulation

UK/EU rule requiring EMIs and PIs to segregate customer funds in dedicated safeguarding accounts or insured against insolvency; strengthened under 2026 UK rules.

Sanction screening

Risk

Screening customers, UBOs, and counterparties against OFAC, UN, EU, and HM Treasury sanction lists during onboarding and ongoing monitoring.

Scheme fee

Acquiring

Fees charged by Visa and Mastercard (or another scheme) to acquirers and issuers on every transaction.

Second presentment

Disputes

Mastercard term for representment: the merchant's rebuttal transaction re-submitting the disputed charge with compelling evidence.

Seller of record

Acquiring

The legal entity contracting with the buyer, holding chargeback and tax liability; central to marketplace, SaaS, and cross-border set-ups.

SEPA B2B Direct Debit

Acquiring

B2B variant of SEPA DD; no debtor refund right for authorised collections, giving merchants stronger protection but requiring mandate pre-registration with the debtor's bank.

SEPA COR1 / SDD Core

Acquiring

Standard SEPA Direct Debit variant, D-1 pre-notification; consumer chargeback window is 8 weeks for authorised debits, 13 months for unauthorised.

SEPA Direct Debit

Acquiring

Pan-European bank debit scheme (Core and B2B variants) letting merchants pull EUR-denominated payments from customer accounts under a signed mandate.

SEPA Instant Credit Transfer

Settlement

Real-time euro credit transfer scheme (up to EUR 100,000, 10-second confirmation) becoming mandatory for EEA PSPs during 2025.

Settlement

Settlement

The transfer of funds from the acquirer to the merchant's bank account, net of fees and reserves.

Settlement currency

Settlement

The currency in which an acquirer pays a merchant, potentially different from the transaction currency and requiring FX conversion.

Settlement report

Settlement

Acquirer-provided file (typically daily) listing captures, refunds, fees, and net funding; the ground truth for merchant reconciliation and revenue recognition.

Smart routing

Routing

Algorithmic selection of an acquirer or MID per transaction to maximise approval rate, minimise cost, or both.

Soft decline

Risk

A transient decline (e.g. insufficient funds, do-not-honour, generic) that can usually be recovered with retries.

Soft descriptor

Acquiring

The merchant name and contact info shown on the cardholder's statement.

SoftPOS / Tap to Phone

Acquiring

Accepting contactless payments on a merchant's own NFC-enabled smartphone, without a separate terminal; certified under EMVCo's SPoC and MPoC standards.

Step-up authentication

Authentication

Elevating a transaction from frictionless to a challenge when the issuer's risk engine, the acquirer, or SCA rules require an extra factor.

Strong Customer Authentication

Regulation

PSD2 requirement that customer-initiated electronic payments in the EEA and UK be authenticated with two of: knowledge, possession, inherence.

Subscription billing

Subscriptions

Recurring product/service billing model; scheme rules require pre-notification, clear cancellation, and MIT flagging for post-trial charges.

SWIFT

Settlement

Global bank messaging network used to instruct cross-border wire transfers; slower and more expensive than schemes, but the default for large B2B settlements.

Synthetic identity fraud

Risk

Fabricated identity blending real and false PII to open accounts, secure credit, and season cards before cashing out; a top loss vector in card issuing.

T

U

V

W

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