Descriptor management
Effective descriptor management is crucial for reducing chargebacks and improving customer recognition. Cardflo allows merchants to control how transactions appear on customer bank statements, ensuring clarity and minimising confusion for cardholders. This precision helps in preventing unnecessary disputes and enhancing overall payment processing efficiency.
What you get.
- Customise transaction descriptors for clarity on bank statements.
- Assign dynamic descriptors based on product, service, or customer.
- Implement different descriptors for various merchant IDs or business lines.
- Reduce customer confusion and inbound inquiries related to charges.
- Mitigate chargeback rates by providing recognizable transaction details.
- Centralize descriptor configuration across multiple acquiring relationships.
Common questions.
What is a transaction descriptor?
A transaction descriptor is the text displayed on a customer's bank statement, identifying a purchase. Cardflo enables merchants to customise this text to make transactions easily recognizable, which helps prevent disputes and improves customer service by reducing inquiries.
How does descriptor management reduce chargebacks?
When customers do not recognize a transaction on their statement, they are more likely to initiate a chargeback. By using clear and customised descriptors, merchants can ensure that charges are easily identifiable, thus reducing the likelihood of a 'friendly fraud' chargeback.
Can I use different descriptors for different products?
Yes, Cardflo's descriptor management allows for dynamic customisation. Merchants can configure different descriptors based on specific products, services, or even different business units, providing granular control and improving transaction clarity for diverse offerings.
Related features.
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